Last updated: April 24, 2026
We only collect what we need to make InCircle work well for you. We will never request your Medicare number, insurance details, or government identifiers as a condition of using the service.
| Data | What it includes | Why we need it |
|---|---|---|
| Account basics | Your name and email address | So you can sign in and we can contact you if needed |
| Health notes & summaries | Appointment records, action steps, and notes you choose to save | The core of what InCircle does — this is yours, you create and control it |
| Sharing preferences | Who you've invited to view your record and what access you've granted | So the right people can see what you've chosen to share |
| Usage data | Anonymised, aggregated information about how the app is used | To fix bugs and improve features — never linked to your health content |
Some things are simply off the table. These are unconditional commitments — not subject to change without your explicit consent.
| Commitment | What this means for you | |
|---|---|---|
| Never sell your data | Your information will never be sold to insurers, pharmaceutical companies, data brokers, or anyone else. Ever. | |
| Never share with employers or agencies | Your health information will never be shared with your employer, government agencies, or any third party without your explicit, informed consent. | |
| Never use for advertising | Your health notes will never be used to target advertising — to you or to anyone else. | |
| Never train AI on your data | We will not allow AI or machine learning models to train on your personal health data without your full knowledge and consent. | |
| Never make it hard to leave | Exporting your data or deleting your account will always be simple and immediate. We won't create friction to keep you locked in. |
Your health records are private by default. The short answer is: only the people you choose.
| Who | Under what conditions | Your control |
|---|---|---|
| You | Always — no restrictions | Full access to everything you've created |
| People you invite | Only the specific records you've chosen to share with them (family members, carers, providers) | Review and revoke access at any time from your settings |
| InCircle staff | Only when you report a technical problem and investigation is required | All access is logged and audited — we never browse out of curiosity |
We treat your health information with the same care you would. Here's what's in place to keep it safe.
| Protection | What this means in practice |
|---|---|
| Encryption in transit | All data moving between your device and our servers is protected using TLS. If anyone intercepted it, they'd see nothing readable. |
| Encryption at rest | Your stored data is encrypted using AES-256 — the same standard used by banks and healthcare systems worldwide. |
| Minimal internal access | InCircle employees can only access your data when there is a documented, legitimate reason. All accesses are logged and reviewed. |
| Regular security reviews | We conduct ongoing security testing and work with independent experts to find and fix vulnerabilities before they can cause harm. |
| No advertising trackers | We don't embed Facebook pixels, Google Ads tags, or any other third-party advertising scripts in InCircle. |
This is your data. You have meaningful, practical rights over it — and we make them easy to exercise. To use any of these, go to your account settings or contact us directly.
| Your right | What you can do | How to use it |
|---|---|---|
| Access | View all data we hold about you at any time | Available in your account settings |
| Export | Download a complete copy of your health record in a portable format | One-click export — no forms, no waiting |
| Correct | Update any information we hold about you that is inaccurate | Edit directly in the app, or contact us |
| Delete | Permanently remove your account and all associated data | Account settings — deletion is immediate and complete |
| Manage sharing | Control exactly who can see which records, and revoke access instantly | Sharing controls in your account settings |
We keep cookie use to the bare minimum. We don't track you across the web or build an advertising profile based on your behaviour.
| Type | Purpose | Linked to your health data? |
|---|---|---|
| Necessary cookies | Keep you logged in and make core app features function | No |
| Analytics | Understand broad, anonymised usage patterns (e.g. which features are used most) so we can improve the product | Never — all analytics data is aggregated and anonymised |
| Type of change | How we'll tell you |
|---|---|
| Meaningful changes | We'll notify you by email and in-app before the change takes effect — clearly, not buried in small print. |
| Minor clarifications | We'll update the "last updated" date at the top of this page. No notification, but always visible here. |
Privacy questions shouldn't be hard to get answered. If you have any concern — big or small — please reach out.
We read every message and aim to respond within two business days.
privacy@incircle.health